SHIPPING POLICIES GENERAL SHIPPING INFORMATION All in-stock items will ship within one business day of the order date. Most orders will be shipped from our warehouses in New Jersey or Florida and typically arrive between two to three business days, depending on your location. However, backorders may occur. Some items may be shipped from multiple warehouses, and your packing slip will indicate where your order has been shipped from. If there are any outstanding items, the slip will indicate whether they will be shipped from another warehouse or placed on backorder. Certain items, such as equipment, special order items, or other non-stock items, may experience delays, and their shipping times may vary widely. Please speak with our customer service department to get an ETA.

Transit time information is provided by the carrier, and transit times may vary, particularly during peak periods or due to factors outside our control, such as holidays or bad weather. All orders will be shipped via our preferred methods, which include FedEx, UPS, USPS (United States Postal Service), freight, or our own delivery carrier. Please review your proper ship-to address carefully. Once your order is complete, we cannot alter the ship-to address. Dealmed will only ship to addresses that are marked as the "ship-to" address. If you request an address change or correction once the order is in transit, an additional fee of $12.00 will be charged. Dealmed is not liable for any lost or damaged shipments due to customer error. Please ensure that all information is entered correctly. Address correction chargeback that result in address corrections by the shipping carrier will be charged back to the customer.

SHIPPING COSTS If your order totals less than $250.00, a shipping fee of $12.95 will apply. Items weighing more than 50 pounds - for instance, furniture or equipment, or anything that cannot be shipped by a regular parcel service, will accrue extra freight charges. In the case of items that ship on ice, refrigerated, or controlled substances needing special packaging or services, a handling fee of $10.25 will be charged.

Items labeled as 'Shipping Restrictions Apply' can only be delivered using our local delivery vehicles. If these orders are outside of our delivery areas, they will either be cancelled or the actual shipping costs will be charged.

FREIGHT, SPECIAL ORDERS, AND ITEMS OVER 50 LB POUNDS Items shipping via freight, including but not limited to exam tables, treatment tables, sterilizers, casework, or any item weighing more than 50 pounds, will be subject to an additional shipping fee. We will make an effort to contact you before shipment to confirm the shipping cost and method. The shipping fee will be calculated at approximately our cost. For more precise shipping and installation estimates, please contact our customer service department at 800-569-0570, option 2. It's important to note that equipment and special-order items, regardless of weight or size, are non-returnable.

DELIVERY INFORMATION After your order is shipped, you will receive an email with the delivery status or tracking number. This information can also be accessed by logging into your account or contacting customer service. If you need to return an order, process an exchange, or claim a shortage, please contact our customer service department at (800) 569-0570 to obtain an RMA Number. Please note that returns or exchanges without an RMA number will not be accepted.

Once an order is marked as "delivered" by the carrier, it will be considered final and delivered. If an order arrives damaged, please accept the order and note the damages at the time of delivery. Then, contact customer service to process an exchange. It's important to note that any item discrepancies, such as shipping shortages or mispicks, must be reported within two days of receipt. If an order is marked as delivered through any delivery method but you are unable to locate it, promptly report these inconsistencies within two days and initiate a claim by contacting our customer service. The claim procedure involves an investigative process which usually concludes within 10 business days. Failure to report within the prescribed two-day period will result in a waiver of your claim.

Please keep in mind that intentionally rejecting an order, regardless of cause, will incur a 20% processing fee in addition to any fees charged by the carrier. To avoid such a processing fee, please obtain an RMA number prior to any return or exchange.